向变更经理汇报

这个角色

To work with Team Leaders and Managers across the company to ensure that Changes are delivered following CDL policy processes and best practice.

组织职位

• 向变更经理汇报.
• Facilitation across different business areas to coordinate change request functions.
• Direct contact with senior internal and external customers. 
• Provides cover for CDL Release Analysts when required.

十大网博靠谱平台CDL
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in 斯托克波特. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, 网络和远程信息处理空间, 包括联网家庭, 浓缩和自助服务解决方案. 结果是, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

主要职责

坐标的变化:

• Coordinate change requests and check the CRs for quality and quantity of information
• Draft client communications in line with the Change Management policy on notice periods and answers any client queries that arise
• 飞行变更的管理, ensuring approvals are completed in good time and that the status of changes are updated according to actions taken
• Work with the Change Manager to understand the impact of failed changes on clients and arrange and minute the PCR (Post change Review)
• Administration and Minute taking of CDLs twice weekly Change Control Board (CAB)
• Works with the Change Manager to understand the requirements for Emergency, Fast Track and Standard Changes and advises stakeholders on the appropriate use of these
• 参与客户变更呼叫, ensuring that the relevant reports have been generated and distributed

细化变更过程:

• Input into the continuous service improvement (CIS) cycle of the change processes working under the guidance of the Change Manager.
• Work with CDL stakeholders and clients to ensure the change process is appropriately documented, 沟通和理解.
• Understand underlying procedures and document as appropriate.

监督效率和效果:

• Provide management information on change to clients and senior management as required.
• Carry out regular reviews of the change processes with CDL stakeholders and clients.
• Identify and recommend service improvements based on stakeholder feedback and observations

Ensure all IT teams follow Change Management Process:

• Assist the Change Manager in completing regular audits of the change process.
• Review incident logs caused by changes to identify occasions where process has not been followed.
• Highlight any repeated non-conformance to relevant team leaders and the change manager where appropriate.
• Contribute and help develop Service Management initiatives.
• Work alongside the Change Manager to prevent “unauthorised changes”

个人发展:

• Identify and discuss any training required to increase knowledge and skills to carry out the full scope of the role.
• 为个人发展承担责任.

技能知识和专长

• 学历达到A级或同等水平.
• ITIL V4 or V3 Foundation qualification is desirable but not essential.
• Computer literate and experienced user of MS Outlook, Word, Excel.
• Proven ability and experience of using ServiceNow or other ITSM tool.
• Proven ability and experience of providing a high level of customer care.
• 能够对工作进行优先排序和组织.
• 优秀的沟通能力.
• 接受所有权并承担责任. 

好处

• 混合工作(每周在办公室工作2天以上)
• 灵活的工作时间
• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
• 连续8年蝉联最佳雇主
• 优秀的培训和发展平台
• 职业发展机会
• 健康和福利方案
• Virtual activities, lunch and learns, coffee mornings and meetups.
• 生命和健康保障
• 电动汽车计划
• 建立认可奖励制度
• 巨大的父母福利
• 多元化及共融网络 
• 养老金计划
• 社区项目和志愿者日 
• 推荐朋友奖励 

校园的好处:

• 现场免费停车
• 开放式现代办公室
• 安静的空间也是可用的
• 往返车站的班车
• 补贴的餐厅
• 游戏室和休闲区
• 一年一度的马拉松 & 深度赛车活动
• 社会活动, regular social events through our social group Xtra, 包括夏季烧烤, 比赛, 打保龄球, 场景, 足球比赛, 冬季派对等等!
• Car wash, barber, yoga classes, boot camp and massage services all on site
• 循环上班计划
• 淋浴房和干房

多样性和包容性
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and  welcome the opportunity to discuss flexibility requirements and workplace  adjustments with all our applicants.

十大网博靠谱平台CDL Software

The UKs biggest insurance retailers rely on CDLs trend setting solutions to drive success and growth. Our ambition and commitment has produced a track record of delivering exactly that. The result is a client base that includes some of the most profitable insurance operations in the UK.